At Crate & Basics, we aim for 100% customer satisfaction. If you're not fully satisfied with your purchase, please review our return policy below:

1. Eligibility for Returns

Items must be returned within 30 days of delivery. The item must be in its original condition, unused, and in the original packaging.

2. Return Process

To initiate a return, please contact our customer service team at [email address] with your order number and the reason for the return. Once approved, you will receive instructions on how to return your item.

3. Refunds

Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@crateandbasics.com.

5. Non-Returnable Items

Customized products, sale items, or gift cards are not eligible for return.

6. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or damaged. Original shipping fees are non-refundable.

If you have any questions regarding our terms, return policy, or privacy policy, feel free to contact us at info@crateandbasics.com.